# Meideya Jewelry Help Center > Official customer help center for Meideya Jewelry (https://meideyajewelry.com) — worry-free fine jewelry in waterproof, hypoallergenic 18k gold-plated 316L stainless steel, nickel-free 925 silver and PVD-plated copper. Answers on orders, shipping, returns, jewelry care, ring sizing and buying guides. - Contact: info@meideyajewelry.com (replies within 1–2 business days) - SMS: +1 (951) 620 5210 (text only) - Languages: English, Français, Nederlands - Returns: 30-day window, must be authorized first; piercing items and final-sale/personalized pieces are not returnable - Shipping: worldwide; standard customs duties & taxes covered ## Orders & Payment Placing an order, payment methods, changes & cancellations - [How do I cancel my order?](https://support.meideyajewelry.com/articles/change-or-cancel-order): How to cancel before it ships, and what to do if it's already on the way. - [How do I place an order?](https://support.meideyajewelry.com/articles/how-to-place-an-order): Step-by-step guide to ordering on meideyajewelry.com. - [What payment methods do you accept?](https://support.meideyajewelry.com/articles/payment-methods): PayPal, plus Visa, Mastercard and American Express credit & debit cards. - [How can I find my order?](https://support.meideyajewelry.com/articles/find-my-order): Your order confirmation email confirms your order was accepted. - [I didn't receive an order confirmation email](https://support.meideyajewelry.com/articles/order-confirmation-email): What to check if your confirmation email hasn't arrived. - [Why was my order cancelled or rejected?](https://support.meideyajewelry.com/articles/why-order-rejected): Reasons an order may be declined, and how to resolve it. - [Why isn't my discount code working?](https://support.meideyajewelry.com/articles/discount-code-not-working): Common reasons a promo code is rejected at checkout, and how to fix it. - [Can I send an order as a gift?](https://support.meideyajewelry.com/articles/send-as-gift): How to ship to a recipient, and a note on prices and personalized pieces. ## Shipping & Delivery Delivery times, tracking, customs duties & lost parcels - [How do I track my order? Where is my package?](https://support.meideyajewelry.com/articles/track-my-order): Track your parcel with the number we email you — the international leg, then USPS in the US. - [My package is lost, or tracking says delivered but I haven't received it](https://support.meideyajewelry.com/articles/order-not-arrived): What to do if your parcel is late, or tracking shows delivered but you don't have it. - [How long does shipping take? When will my order arrive?](https://support.meideyajewelry.com/articles/shipping-times): Processing time, where to find regional delivery estimates, and how to track your order. - [Do you ship worldwide?](https://support.meideyajewelry.com/articles/do-you-ship-worldwide): Yes — we ship worldwide, with customs duties and taxes covered on standard shipping. - [Why isn't my tracking updating?](https://support.meideyajewelry.com/articles/tracking-not-updating): Tracking often pauses while your parcel clears customs. - [Do I need to pay taxes or duties?](https://support.meideyajewelry.com/articles/customs-duties-taxes): Standard shipping has no taxes or duties; rare exceptions explained. - [Why was my package returned to sender?](https://support.meideyajewelry.com/articles/package-returned-to-sender): Common reasons parcels bounce back, and what happens next. - [Why was my order shipped in separate packages?](https://support.meideyajewelry.com/articles/order-shipped-separately): Multi-item orders sometimes ship separately — here's why, and what to expect. ## Returns & Exchanges 30-day returns, exchanges, refunds & warranty - [How do I get a refund? Refund timeline](https://support.meideyajewelry.com/articles/refund-timing): How and when refunds are issued by payment method, and how promotions affect the amount. - [How do I exchange for a different size?](https://support.meideyajewelry.com/articles/how-to-exchange): Swap for a different size — contact us with your order number and the size you'd like. - [What is your return policy? How do I start a return?](https://support.meideyajewelry.com/articles/return-policy): 30-day returns on unworn items — how to start, the return address, and what can't be returned. - [How do I return an item?](https://support.meideyajewelry.com/articles/how-to-return): Request authorization, post within 7 days, and share your tracking number. - [Which items can't be returned or exchanged?](https://support.meideyajewelry.com/articles/non-returnable-items): Piercing items and final-sale or personalized pieces are not returnable. - [I received a damaged, wrong or defective item](https://support.meideyajewelry.com/articles/damaged-or-wrong-item): Contact us with photos and we'll put it right. ## Jewelry Care & Materials Keeping your pieces beautiful, our materials & warranty - [My ring broke or a stone fell out — is it covered?](https://support.meideyajewelry.com/articles/warranty): Our 1-year warranty on stainless steel, how we handle other materials, and what's covered. - [How do I care for my jewelry?](https://support.meideyajewelry.com/articles/jewelry-care-guide): Simple care tips to keep your pieces looking their best, by material. - [Is your gold real? What does “18k gold-plated” mean?](https://support.meideyajewelry.com/articles/is-it-real-gold): How our gold-tone pieces are made — 18k gold-plated 316L stainless steel, PVD-bonded. - [Will my jewelry tarnish or turn my skin green?](https://support.meideyajewelry.com/articles/will-it-tarnish): Our 316L stainless steel is fade- and tarnish-resistant; plated pieces need more care. - [Is your jewelry waterproof?](https://support.meideyajewelry.com/articles/is-it-waterproof): 316L stainless steel pieces are waterproof and sweat-proof; plated pieces should stay dry. - [What materials is your jewelry made of?](https://support.meideyajewelry.com/articles/our-materials): 316L stainless steel at our core, plus nickel-free 925 silver and PVD-plated copper. - [Is your jewelry hypoallergenic / safe for sensitive skin?](https://support.meideyajewelry.com/articles/hypoallergenic-sensitive-skin): Yes — 316L stainless steel is biocompatible, and our silver is nickel-free. ## Ring Sizing & Fit Find your ring size and get the perfect fit - [How do I find my ring size?](https://support.meideyajewelry.com/articles/find-my-ring-size): Measure at home with a string, or use a ring you already own. - [My ring doesn't fit — what can I do?](https://support.meideyajewelry.com/articles/resize-or-wrong-size): Exchange an unworn ring within 30 days for a different size. ## Buying & Style Guides Honest guides to choosing pieces you’ll actually wear - [Ear cuffs: a no-piercing styling guide](https://support.meideyajewelry.com/articles/ear-cuffs-guide): How to build a stacked-ear look with slip-on cuffs — no piercing required. - [CZ tennis necklaces: a buyer's guide](https://support.meideyajewelry.com/articles/tennis-necklace-guide): How to judge a cubic-zirconia tennis necklace — stones, settings and base metal. - [Gold jewelry that doesn't tarnish](https://support.meideyajewelry.com/articles/gold-that-doesnt-tarnish): Why 18k gold-plated 316L stainless steel resists tarnish — and how to spot it. - [Jade jewelry: a style guide](https://support.meideyajewelry.com/articles/jade-jewelry-guide): What jade really is, natural vs treated, and how to wear it. - [Birthstone jewelry: a gift guide](https://support.meideyajewelry.com/articles/birthstone-gift-guide): How to choose a meaningful birthstone gift that's actually worn every day. - [Personalized initial & letter jewelry](https://support.meideyajewelry.com/articles/personalized-initial-guide): Choosing an initial or nameplate gift — formats, materials and the one rule to know. ## About & Contact Our story, contacting us, wholesale & affiliates - [How do I contact customer care?](https://support.meideyajewelry.com/articles/contact-customer-care): Email or text our team — we reply within 1–2 business days. - [About Meideya Jewelry](https://support.meideyajewelry.com/articles/about-meideya): Worry-free jewelry designed for real life, founded by Mia Wilde. - [Wholesale & affiliate enquiries](https://support.meideyajewelry.com/articles/wholesale-affiliates): Partner with Meideya through our wholesale and affiliate programs.