I received a damaged, wrong or defective item
We’re sorry if something arrived not quite right — we’ll make it right.
Please email [email protected] within the 30-day window and include:
- Your order number
- A short description of the issue (damaged, wrong item, or a defect)
- Photos of the item and, if relevant, the packaging
Our jewelry is covered against defects in materials or craftsmanship, so once we’ve reviewed the details we’ll arrange the best solution — a replacement or a refund in line with our policy.
Please note that everyday wear and tear, accidental damage, or issues from improper care aren’t considered defects — see Do you offer a warranty? for what’s covered.
Was this article helpful?
- How do I get a refund? Refund timelineHow and when refunds are issued, and how promotions affect the refund amount.
- How do I exchange for a different size?Swap for a different size — contact us with your order number and the size you'd like.
- What is your return policy? How do I start a return?30-day returns on unworn items — how to start, the return address, and what can't be returned.
- How do I return an item?Request authorization, post within 7 days, and share your tracking number.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team Prefer text? Message +1 (951) 620 5210 (SMS only)