My ring broke or a stone fell out — is it covered?
We’re so sorry to hear that. Here’s how our warranty works:
- Stainless steel pieces are covered by a 1-year warranty from the delivery date — if something breaks within that time, we’ll arrange a replacement.
- For other materials (e.g. brass, silver), we handle these case by case — please send a photo of the item with your order number and we’ll do our best to help.
Contact us with your order number and a photo, and we’ll confirm the details and the best shipping address for any replacement.
What the warranty doesn’t cover
Everyday wear and tear, accidents, or issues from improper care aren’t covered — for example scratches, bent pieces, stones lost from a knock, or damage from household chemicals, perfume or water. Our jewelry care guide helps keep your pieces their best.
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- How do I care for my jewelry?Simple care tips to keep your pieces looking their best, by material.
- I received a damaged, wrong or defective itemContact us with photos and we'll put it right.
- What materials is your jewelry made of?316L stainless steel at our core, plus nickel-free 925 silver and PVD-plated copper.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team Prefer text? Message +1 (951) 620 5210 (SMS only)