Returns & Exchanges
- How do I get a refund? Refund timelinePopular How and when refunds are issued, and how promotions affect the refund amount.
- How do I exchange for a different size?Popular Swap for a different size — contact us with your order number and the size you'd like.
- What is your return policy? How do I start a return?Popular 30-day returns on unworn items — how to start, the return address, and what can't be returned.
- How do I return an item? Request authorization, post within 7 days, and share your tracking number.
- Which items can't be returned or exchanged? Piercing items and final-sale or personalized pieces are not returnable.
- I received a damaged, wrong or defective item Contact us with photos and we'll put it right.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team Prefer text? Message +1 (951) 620 5210 (SMS only)