Why was my order cancelled or rejected?

In some cases we may cancel or decline an order. This can happen for a few reasons — for example:

• The personal or address information provided appears to be incorrect or incomplete.
• There is a record of non-payment associated with the account.
• Payment was not completed — an order is only processed once we receive full payment.

If your order was cancelled and you believe it was in error, please reach out to [email protected]. We’re happy to look into it and help you place a new order if needed.