Why was my package returned to sender?
There are a few reasons a package may be sent back to us:
- The receiver address is incorrect.
- The receiver address is incomplete.
- The package was unclaimed at the local office beyond the holding period.
If the package was returned due to a buyer-side reason (such as an incorrect address or an unclaimed parcel), an additional shipping fee applies to send it back out to you.
To get your order moving again, email us at [email protected] with your order number and the correct, complete shipping address.
Was this article helpful?
- How do I track my order? Where is my package?Track your parcel with the number we email you — the international leg, then USPS in the US.
- My package is lost, or tracking says delivered but I haven't received itWhat to do if your parcel is late, or tracking shows delivered but you don't have it.
- How long does shipping take? When will my order arrive?Estimated delivery times by destination, plus processing and express options.
- Do you ship worldwide?Yes — we ship worldwide, with customs duties and taxes covered on standard shipping.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team Prefer text? Message +1 (951) 620 5210 (SMS only)