How do I track my order? Where is my package?
Once your order ships, we’ll email you a tracking number.
- For the international leg, use the tracking link in your shipping confirmation email.
- Once your package reaches the US, USPS handles final delivery — you can track it anytime at usps.com using the same tracking number.
International shipments can go quiet in transit for a few days, so a pause in updates is normal — see Why isn’t my tracking updating?.
If it’s been longer than expected or you can’t find your tracking number, just reply to your order email or contact us — we’ll check on it right away.
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- My package is lost, or tracking says delivered but I haven't received itWhat to do if your parcel is late, or tracking shows delivered but you don't have it.
- Why isn't my tracking updating?Tracking often pauses while your parcel clears customs.
- How long does shipping take? When will my order arrive?Estimated delivery times by destination, plus processing and express options.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team Prefer text? Message +1 (951) 620 5210 (SMS only)