Shipping & Delivery
- How do I track my order? Where is my package?Popular Track your parcel with the number we email you — the international leg, then USPS in the US.
- My package is lost, or tracking says delivered but I haven't received it What to do if your parcel is late, or tracking shows delivered but you don't have it.
- How long does shipping take? When will my order arrive? Estimated delivery times by destination, plus processing and express options.
- Do you ship worldwide? Yes — we ship worldwide, with customs duties and taxes covered on standard shipping.
- Why isn't my tracking updating? Tracking often pauses while your parcel clears customs.
- Do I need to pay taxes or duties? Standard shipping has no taxes or duties; rare exceptions explained.
- Why was my package returned to sender? Common reasons parcels bounce back, and what happens next.
- Why was my order shipped in separate packages? Multi-item orders sometimes ship separately — here's why, and what to expect.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team Prefer text? Message +1 (951) 620 5210 (SMS only)